We offer a 7-day return policy. Personalized products are excluded from returns. General Information: Please contact us via email in advance if you wish to return any items. Always include a copy of the invoice or the packing slip with your return. Please include your email address and phone number in case we have any questions. The customer is responsible for return shipping costs. Once we receive your return, we will inspect it. If everything is in order, we will issue you a gift certificate that you can redeem with your next order. We do not issue cash refunds.

Please compare the item you received with your invoice and, if necessary, with your order confirmation. If the item you received differs from the one you ordered, please contact us.

If an item is defective, was damaged during shipping, or is otherwise faulty, please contact us immediately by email or phone. Our merchandise leaves our facility in perfect condition and carefully packaged; however, in rare cases, items may be damaged during shipping. We will do our best to resolve the issue quickly. Please note that you must file a complaint within 7 days. After that, no further rectification is possible. Therefore, please inspect your entire shipment immediately upon receipt.

We automatically cancel unpaid orders (prepayment) after 15 days. If you accidentally made a duplicate payment, please contact us.

Personalized items that we create specifically for you are non-returnable. Personalized items also include those ordered without a name—that is, with only a design. Each item is custom-made for the customer upon receipt of the order! We would also like to point out that we produce the items in the exact colors ordered. The customer is responsible for verifying that the color is correct. And we do not ask whether, for example, the color pink is appropriate for a boy.