We grant a 7-day right of return. Personalized products cannot be returned. General information: Contact us in advance by e-mail if you wish to return items. Always enclose a copy of the invoice or delivery bill with your return. Make a note of your e-mail and telephone number in case you have any queries. The return costs are borne by the customer. After receiving your return, it will be checked. If everything is in order, we will issue you with a voucher which you can redeem for your next order. We do not make any refunds.

Please compare the item you have received with your invoice and, if applicable, with your order confirmation. If the item you ordered differs from the item you received, please contact us.

If an item is defective, has been damaged in transit or is faulty in any other way, please contact us immediately by e-mail or telephone. Our goods leave our premises in perfect condition and carefully packed, but in individual cases something may be damaged during transportation. We will endeavor to clarify the situation quickly. Please note that complaints must be made within 7 days. After that, no further rectification is possible. Therefore, please check your entire delivery immediately upon receipt.

Accidentally placed or unpaid orders (prepayment) will be automatically canceled by us after 14 days. You do not have to worry about anything else. If you have accidentally transferred an amount twice, we will of course refund the excess amount once we have received both amounts.